What happens to my order if it can't be delivered and is returned

All shipments returned to are considered “undeliverable”.

Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider, the recipient is unavailable, or unclaimed shipments held by the courier agent.

When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. 

All reshipments incur handling fees plus reshipment fees that are the same as regular shipping fees. 

Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping.

 Additional courier charges for return shipping may also apply.